Turnaround & Shipping Info

TURNAROUND
Our turnaround can be anything between 10-15 business days. Delivery 3-5 working days. Although every effort it made to get your items to you as quickly as physically possible. Due to being a home run business and the nature of our products, it takes time to create and ship each one.

Under certain circumstances, we may agree to get your item to you by a certain date. This must be pre-arranged prior to your order, otherwise, we may not be able to fulfill your deadline.

SPECIAL DATE’S TURNAROUND.
Order’s must be placed on or before each date for guaranteed delivery.

During the Christmas period, all items purchased on or before 1st December 2019 will arrive in time for Christmas, all items purchased after this date cannot be guaranteed, Order’s placed after this date will NOT be processed until 3rd January 2020.

2019 Last Cut Off Dates:

Valentine’s Day – 24th January 2019
Mother’s Day – 8th March 2019
Father’s Day – 24th May 2019
Christmas – 1st December 2019

Shipping

All products are dispatched using Royal Mail 48 hr courier service, and are packaged/shipped individually. All phone cases are dispatched using Royal mail large 2nd class. Once your order has been booked in for shipping or posted via royal Mail we advise 3-5 working days for your item to arrive, Items can sometimes be delayed in transit due to public holidays or weekends. Although great care is taken during the packaging process to prevent breakages, these are sometimes unavoidable.

All parcels are sent via Royal Mail, if you’re not at home when your postman calls, he will leave a card to tell you that you can collect your parcel at the nearest collection depot. They will only keep the parcel there for around 3 weeks, then it is returned to The Gift Bible. It is your responsibility to collect your parcel if you don’t, you will have to pay for re-delivery charge.

You order should arrive within ONE week of your completed order email, at the latest, please do not leave it any longer before contacting us if your item hasn’t arrived.

Although great care is taken during the packaging process to prevent breakages, these are sometimes unavoidable.

In any such case, please email sales@thegiftbible.co with as much information as possible about the damage. We will respond within 5 working days and in most cases, issue a replacement item. Refunds will be considered if the date has passed for which you required the item, such as a birthday.